Why is service so critical in the hospitality and tourism industry?

Why is service so critical in the hospitality and tourism industry?

Alright, folks. Let's talk about why service is the superstar in the hospitality and tourism industry. Here's the scoop: everyone loves to be treated like royalty, right? Bingo! Service in this industry is all about rolling out the red carpet for guests, ensuring they feel like the king or queen of their vacation. And remember, a happy guest is a returning guest, which equals a thriving business. So, in essence, top-notch service is the real MVP, turning one-time tourists into loyal subjects of your hospitality kingdom.